Why Am I Not Getting My Bonus Rewards?

If the CoinPoker welcome bonus or rakeback from our promotions page hasn’t appeared or isn’t unlocking, don’t worry.

We’ve listed the most common reasons to help you resolve the problem here, so you can start earning rewards quickly.

Reasons Why a Welcome Bonus May Not Be Working Properly

If your Poker Welcome Bonus or Casino Welcome Bonus isn’t unlocking as expected, it’s usually due to one of these issues:

The deposit did not meet the minimum requirement of $10
You deposited after the eligible first deposit was already made
The bonus wasn’t selected or activated during the first deposit
The 30-day playthrough period has expired before completing the required rake or wagers
You haven’t generated enough rake (poker) or wagering (casino) to release funds
You haven’t played cash games, which unlock the Poker Welcome Bonus
You’ve exceeded the $2,000 maximum bonus amount
Your account is linked to another with an existing claim, which violates the one-per-IP and household rule
An incorrect or expired bonus code was attempted
A deposit with a third-party payment processor that did not complete properly
You played games that don’t count toward wagering requirements (for casino, some dice games may not contribute)

If your Daily Poker Rakeback reward hasn’t been credited, one of these reasons could be the cause:

You have not generated any rake
You created your account, but haven’t played qualifying hands or tournaments
The rakeback payment has not yet arrived
You are using an account that does not meet CoinPoker’s eligibility criteria or has been flagged for duplicate activity
There is a temporary delay due to system maintenance affecting token transfers