Gameplay Technical

I get disconnected while playing, what do I do?

Playing poker online is a close function of your internet quality and speed. We suggest that you use a stable internet connection for the best gaming experience on CoinPokeri. Please make sure to check the below mentioned points:

We recommend a stable internet connection of at least 256 Kbps and above, with little or no packet loss and low latency to our servers.
We recommend you to switch your internet connection. For e.g. if you are using mobile data then switch to wifi.
If you are using WiFi, we request you to restart your router.
If you are using mobile data, we request you to turn on the airplane mode and turn it off.

Note: In case you are still experiencing this issue, please send us a video of the same to [email protected]. We will immediately get it checked with the technical team.

I am unable to open any tables, how do I resolve it?

This can happen due to the below-mentioned reasons:

Your location does not allow playing on CoinPoker.
IYou are trying to play using a VPN (Virtual Private Network)
You are playing using a HUD (Heads Up Display) software.
You are trying to open more than 3 tables on the Mobile Application or the Mobile/desktop browser.
There is a popup blocker.
There is Internet Fluctuation while entering any table.

We recommend you to clear cache and cookies from the browser and/or cache from the application and then re-login.

Note: In case all the above points are checked and you are still experiencing issues, please send us a screenshot/video of the same by emailing [email protected].

We will get it checked with the technical team.