CoinPoker Account FAQ

You can connect with us by direct email at [email protected], at any time of the day.

For any security matters, please email us at [email protected].

To know more about CoinPoker, please visit our website www.CoinPoker.com.

You can reset your CoinPoker account password by following these steps:

• Login to CoinPoker from the desktop software or the mobile app.
• Click on the Forgot Password? option under login.
• Enter your registered email address and click on continue.
• We’ll send an email with an OTP code to this address if it matches a CoinPoker account.
• Enter a new password and enter the OTP received on your registered email.
• Click on the Reset Password button to reset it.

Note: We always suggest changing your CoinPoker account’s password on a regular basis in order to keep your account secure. Consider changing your password every few months to be on the safe side.

No, usernames cannot be changed.

If you need to change your email address, please contact [email protected].

You can check your coins by following the below-mentioned steps:

• Click on the Wallet icon located at the top right corner of the CoinPoker client desktop or mobile application.
• Click on Coins Tracking. Here you will see the total coins you have generated within a specified time period when playing poker games.

Note: You can filter games and dates by clicking on the filter at the top left corner. Please note that you will only be able to check the coins that you have generated in the last 3 months.

To unsubscribe from promotional emails, please click on the Unsubscribe option available in the email. For app push notifications, go to your phone settings and turn off app push notifications.

You can retrieve your CoinPoker account username by checking your registered email. Any emails we send to you about rewards transferring or deposits will mention your username.

Alternatively, you can reset your password and receive a new email from us. This means you will see your username, but you will also have to reset your password.

• Login to CoinPoker from the desktop software or the mobile app.
• Click on the Forgot Password? option under login.
• Enter your registered email address and click on continue.
• We’ll send an email with an OTP code to this address if it matches a CoinPoker account.
• Enter a new password and enter the OTP received on your registered email.
• Click on the Reset Password button to reset it.

Sharing or distribution of the password with any other user/person/group or any third party is strictly prohibited. CoinPoker is not responsible if your account is accessed or opened by others using your password.

You are held legally responsible and liable for all of your activities on the platform made from your Account, whether or not made by you.

Please follow the below given steps in order to change your password:

• In the mobile or desktop application, tap on your avatar and open My Profile, and on the following page, tap on Account Security.
• Tap on Change Password.
• We will send an OTP code to your registered email. Enter the code and enter the new password.
• Next, tap on the Continue button to reset the password.

Note: We always suggest changing your CoinPoker account’s password on a regular basis in order to keep your account secure. Consider changing your password every few months to be on the safe side.

Please follow the steps below to enable two-step verification:

• Login to CoinPoker.
• Select My Profile from the menu, then tap on Account Security.
• Tap on the Security Pin to create or adjust the 4-digit PIN code.

You can follow the below-mentioned steps to change your avatar:

• During a game on CoinPoker, select Table Settings.
• Underneath Themes, you will see Avatars.
• Pick from the list of Avatars to find a design you like.

Play money chips do not have any monetary value and are only useful to practice poker under the play money section of the game lobby.

You can refill your Practice Chips every day.

For Mobile App:

• Click on your avatar at the top-left corner and then click on My Tickets.
• Here you will see Current Tickets where you will see your unused tickets and Past Tickets where you will see your used and expired tickets.

For Desktop Client:

• Click on your username at the top-right corner and then click on My Profile.
• On the left-side menu click on My Tickets to view your active and past tickets.

You can check the breakdown of your balance in the Wallet section of your app. The components are:

1. Total Balance: This balance can be used to play across all game formats (and is inclusive of your deposit amount). This can be entirely converted to Withdrawable balance after playing.
2. Withdrawable Balance: This represents your winnings as well as the amount converted from Unused Balance, Rewards and Releasable Bonus.
3. Rewards Balance: This represents the rewards received in any form including the cash leaderboard prizes and prizes from ‘Refer a Friend’. This can be transferred to your Withdrawable balance instantly.
4. Releasable Bonus: This bonus is released incrementally to your Withdrawable balance based on your gameplay and coins generation.

Within the client, click on your Wallet icon and then on My Transactions. Here you will see all transactions you’ve made on CoinPoker.

Click on your avatar at the top-left corner and then click on Game History. Here you can check your hand history for cash games and tournaments.

Note: You can check your hand history of the last 30 days.

If you have funds in both your Withdrawable and Total Balances, the amount will first be deducted from your Withdrawable balance, then from your total balance upon entering a Cash Game or Tournament table.