While playing a crash-type game (a multiplier that starts going up and that will stop (crash) at a random value), keep in mind that a winning bet can turn into a losing one in a hundredth of a second.
The multiplier can crash at any time between the moment you decide to click on the “Cash out” button, and the time the actual click is done.
To avoid such situations, you can enable the “Auto Cash-Out” feature. Once enabled, you need to populate the relevant field by a value of your choice, always higher than your bet amount, for the system to automatically cash out your bet once this amount is reached, if the multiplier did not crash before it.
Also, note that if a loss of connection is detected before the crash, the game automatically cashes out at the given multiplier. Otherwise, the bet is lost.