Why Am I Not Getting My Bonus Rewards?

If the CoinPoker welcome bonus or rakeback from our promotions page hasn’t appeared or isn’t unlocking, don’t worry.

We’ve listed the most common reasons to help you resolve the problem here, so you can start earning rewards quickly.

Reasons Why a Welcome Bonus May Not Be Working Properly 

If your poker bonus or casino welcome bonus isn’t unlocking as expected, it’s usually due to one of these issues:

• The deposit did not meet the minimum requirement of $10
• You deposited after the eligible first deposit was already made
• The bonus wasn’t selected or activated during the first deposit
• The 30-day playthrough period has expired before completing the required rake or wagers
• You haven’t generated enough rake (poker) or wagering (casino) to release the next installment
• You’ve exceeded the $2,000 maximum bonus amount
• Your account is linked to another with an existing claim, which violates the one-per-IP and household rule
• An incorrect or expired bonus code was attempted
• A deposit with a third-party payment processor that did not complete properly
• You played games that don’t count toward wagering requirements (for casino, some dice games may not contribute)

Reasons Why Rakeback Rewards May Not Be Working Properly

If your poker rakeback reward hasn’t been credited, one of these reasons could be the cause:

• You are not holding CHP tokens in your CoinPoker wallet at the time of payout
• You have not generated any rake (Community Contributions) during the weekly cycle
• You created your account, but haven’t played qualifying hands or tournaments
• The rakeback payment day (Monday) has not yet arrived
• You are using an account that does not meet CoinPoker’s eligibility criteria or has been flagged for duplicate activity
• There is a temporary delay due to system maintenance affecting token transfers

Still Having Trouble?

Visit our help page for quick answers, or contact the support team 24/7.