CoinPoker App Closes Automatically on Startup
If the CoinPoker app automatically closes after you double-click the application on your desktop or select it from your Start Menu, there are some simple ways to fix the issue.
Please go through these technical solutions one by one to troubleshoot the problem.
1. For Mac Users, Grant Permissions on Mac OS:
Go to System Settings → Privacy & Security → Full Disk Access, and grant access to the CoinPoker software.
2. Disable Security Software Temporarily:
Your firewall or antivirus may be blocking the app from an important update. Disable it temporarily and try again.
3. Manually Update the CoinPoker Software:
If the automatic update fails, download the latest version directly from our website by visiting https://coinpoker.com/download/.
Still Having Trouble Starting the CoinPoker App?
If the issue is still not resolved after performing these steps, email [email protected] and provide the following information:
- The device you are using
- The operating system version
- The country you reside in
- If your VPN is on/off
- Videos or screenshots to help our support team
Log files can also speed up support and help our team find the problem quickly. These log files can be downloaded by following these steps:
- Right-click on the desktop shortcut.
- Select Open file location.
- Locate the update.log file in the folder
- Open the log folder, where you will find multiple .log files (named with a series of numbers).
- Compress the file in .zip or .rar format
On Windows: Right-click the file or folder, and then select “Send to Compressed (zipped) folder”.
On MacOS: Control-click it, then choose Compress from the shortcut menu. A .zip file will be created in the same location. Please attach these files to your response so we can analyse the issue.
If none of these steps fixed your issue, please contact our support team.
