Interrupted games

While playing a casino game/slot, you may rarely face an interrupted or incomplete game due to an internet connection failure (even if it is a very short one).

Should that happen, to recover an interrupted game, simply restart our software. This way, you can restore the interrupted game and complete it.

If the software does not bring you back to an interrupted game, it is most probably because, in some cases, while facing such a disconnection, the game is still running in the background, as intended, and winnings will be credited to your account (if any), or the bet is lost depending on the outcome of it.

If after following the above-mentioned steps, you are still facing an issue with an interrupted game, or believe that winnings from a game were not credited to your account, please, contact us via email ([email protected]/zh) with the following so we can assist you further:

• The name of the game
• The bet size
• Time, date, and time zone when this happened

We offer support 24/7 and aim to answer within 24 hours.