{"id":165656,"date":"2025-06-12T07:07:51","date_gmt":"2025-06-12T07:07:51","guid":{"rendered":"https:\/\/coinpoker.com\/tr\/?post_type=help&#038;p=165656"},"modified":"2025-06-12T07:21:46","modified_gmt":"2025-06-12T07:21:46","slug":"tables-not-loading-or-refreshing","status":"publish","type":"help","link":"https:\/\/coinpoker.com\/tr\/help\/tables-not-loading-or-refreshing\/","title":{"rendered":"CoinPoker Tables Not Loading or Refreshing Correctly"},"content":{"rendered":"\n<p>Some Internet Service Providers (ISPs) or local networks may restrict access to our website in certain regions. This may be due to local or national laws\/regulations. We kindly ask players to ensure they comply with local laws and regulations. If restrictions are not due to regional laws, players can try using a VPN, such as Proton VPN, to see if access is restored.<\/p>\n\n\n\n<p>In other cases, tables not loading or refreshing can be caused by internet connection issues. To fix these issues, we recommend following these troubleshooting steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Restart your computer or mobile device and try loading the CoinPoker application again.<\/li>\n\n\n\n<li>Check your internet connection (try switching networks or using a mobile hotspot).<\/li>\n\n\n\n<li>For Mac users: Go to System Settings \u2192 Privacy &amp; Security \u2192 Full Disk Access and grant<br>access<\/li>\n\n\n\n<li>Temporarily disable the firewall\/antivirus<\/li>\n\n\n\n<li>If needed, manually download the latest update<strong> <a href=\"https:\/\/coinpoker.com\/tr\/download\/\">directly from our website<\/a><\/strong>.<\/li>\n<\/ol>\n\n\n\n<p><strong>If the issue persists,&nbsp;<a href=\"https:\/\/coinpoker.com\/tr\/contactus\/\">contact CoinPoker Support<\/a>&nbsp;and provide:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hand ID(s)<\/li>\n\n\n\n<li>Tournament\/Stakes\/Table name<\/li>\n\n\n\n<li>Date\/Time (with timezone)<\/li>\n\n\n\n<li>Your IP address<\/li>\n\n\n\n<li>Do you have a VPN on? (yes\/no)<\/li>\n\n\n\n<li>Hardware (Operating System)<\/li>\n\n\n\n<li>Log Files<\/li>\n<\/ul>\n\n\n\n<p><strong>Your log files can be downloaded by following these steps:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Right-click on the desktop shortcut.<\/li>\n\n\n\n<li>Select Open file location.<\/li>\n\n\n\n<li>Locate the update.log file in the folder<\/li>\n\n\n\n<li>Open the log folder, where you will find multiple .log files (named with a series of numbers).<\/li>\n\n\n\n<li>Compress the file in .zip or .rar format<br><strong>On Windows<\/strong>: Right-click the file or folder, Select \u201cSend to Compressed (zipped) folder\u201d.<br><strong>On MAC<\/strong>: Control-click it, then choose Compress from the shortcut menu.<br>A .zip file will be created in the same location. Please attach these files<br>to your response so we can analyse the issue.<\/li>\n<\/ol>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"How to Fix CoinPoker Tables Not Loading or Refreshing","_seopress_titles_desc":"Learn how to fix problems with CoinPoker tables not loading or refreshing correctly while using the app on desktop PC or mobile devices.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_redirections_enabled":"","_seopress_redirections_type":"301","_seopress_redirections_value":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","editor_notices":[],"_cpsm_do_not_sync":false,"footnotes":""},"topic-category":[199],"class_list":["post-165656","help","type-help","status-publish","hentry","topic-category-technical-issues"],"acf":{"card_image":null},"_links":{"self":[{"href":"https:\/\/coinpoker.com\/tr\/wp-json\/wp\/v2\/help\/165656","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coinpoker.com\/tr\/wp-json\/wp\/v2\/help"}],"about":[{"href":"https:\/\/coinpoker.com\/tr\/wp-json\/wp\/v2\/types\/help"}],"version-history":[{"count":0,"href":"https:\/\/coinpoker.com\/tr\/wp-json\/wp\/v2\/help\/165656\/revisions"}],"wp:attachment":[{"href":"https:\/\/coinpoker.com\/tr\/wp-json\/wp\/v2\/media?parent=165656"}],"wp:term":[{"taxonomy":"topic-category","embeddable":true,"href":"https:\/\/coinpoker.com\/tr\/wp-json\/wp\/v2\/topic-category?post=165656"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}