{"id":165650,"date":"2025-06-12T06:56:23","date_gmt":"2025-06-12T06:56:23","guid":{"rendered":"https:\/\/coinpoker.com\/tr\/?post_type=help&#038;p=165650"},"modified":"2025-06-12T06:56:24","modified_gmt":"2025-06-12T06:56:24","slug":"lag-or-latency","status":"publish","type":"help","link":"https:\/\/coinpoker.com\/tr\/help\/lag-or-latency\/","title":{"rendered":"Lag or Latency During Poker Games on CoinPoker"},"content":{"rendered":"\n<p>If you&#8217;re wondering why there is lag or high latency during poker games on CoinPoker, we&#8217;ve got solutions and answers here. <\/p>\n\n\n\n<p>Coinpoker&#8217;s software usually runs well without lag or latency issues. If you\u2019re experiencing lag, try running through some troubleshooting steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Restart your computer or mobile device<\/li>\n\n\n\n<li>Check your internet connection (try switching networks or using a mobile hotspot)<\/li>\n\n\n\n<li>If you are using a VPN service, try swapping to a new server or disconnecting the VPN temporarily.<\/li>\n\n\n\n<li>For Mac users: Go to System Settings \u2192 Privacy &amp; Security \u2192 Full Disk Access and grant<br>access<\/li>\n\n\n\n<li>Temporarily disable the firewall\/antivirus program<\/li>\n\n\n\n<li>If needed, manually download the latest update from our website (<a href=\"https:\/\/coinpoker.com\/tr\/download\/\">https:\/\/coinpoker.com\/tr\/download\/<\/a>)<\/li>\n<\/ol>\n\n\n\n<p><strong>If the issue persists,&nbsp;<a href=\"https:\/\/coinpoker.com\/tr\/contactus\/\">contact CoinPoker Support<\/a>&nbsp;and provide:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hand ID(s)<\/li>\n\n\n\n<li>Tournament\/Stakes\/Table name<\/li>\n\n\n\n<li>Date\/Time (with timezone)<\/li>\n\n\n\n<li>Your IP address<\/li>\n\n\n\n<li>Do you have a VPN on? (yes\/no)<\/li>\n\n\n\n<li>Hardware (Operating System)<\/li>\n\n\n\n<li>Log Files<\/li>\n<\/ul>\n\n\n\n<p><strong>Your log files can be downloaded by following these steps:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Right-click on the desktop shortcut.<\/li>\n\n\n\n<li>Select Open file location.<\/li>\n\n\n\n<li>Locate the update.log file in the folder<\/li>\n\n\n\n<li>Open the log folder, where you will find multiple .log files (named with a series of numbers).<\/li>\n\n\n\n<li>Compress the file in .zip or .rar format<br><strong>On Windows<\/strong>: Right-click the file or folder, Select \u201cSend to Compressed (zipped) folder\u201d.<br><strong>On MAC<\/strong>: Control-click it, then choose Compress from the shortcut menu.<br>A .zip file will be created in the same location. Please attach these files<br>to your response so we can analyse the issue.<\/li>\n<\/ol>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"How to Fix Lag or Latency Problems on CoinPoker","_seopress_titles_desc":"Learn the simple steps to fixing any lag or latency issues during CoinPoker games, so you can resume your games quickly.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_redirections_enabled":"","_seopress_redirections_type":"301","_seopress_redirections_value":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","editor_notices":[],"_cpsm_do_not_sync":false,"_cpsm_partial_sync":false,"footnotes":""},"topic-category":[199],"class_list":["post-165650","help","type-help","status-publish","hentry","topic-category-technical-issues"],"acf":{"card_image":null,"help_view":[],"in_app_mode_link":""},"_links":{"self":[{"href":"https:\/\/coinpoker.com\/tr\/wp-json\/wp\/v2\/help\/165650","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coinpoker.com\/tr\/wp-json\/wp\/v2\/help"}],"about":[{"href":"https:\/\/coinpoker.com\/tr\/wp-json\/wp\/v2\/types\/help"}],"version-history":[{"count":0,"href":"https:\/\/coinpoker.com\/tr\/wp-json\/wp\/v2\/help\/165650\/revisions"}],"wp:attachment":[{"href":"https:\/\/coinpoker.com\/tr\/wp-json\/wp\/v2\/media?parent=165650"}],"wp:term":[{"taxonomy":"topic-category","embeddable":true,"href":"https:\/\/coinpoker.com\/tr\/wp-json\/wp\/v2\/topic-category?post=165650"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}