{"id":165257,"date":"2025-06-06T06:06:44","date_gmt":"2025-06-06T06:06:44","guid":{"rendered":"https:\/\/coinpoker.com\/tr\/?post_type=help&#038;p=165257"},"modified":"2025-06-06T06:09:06","modified_gmt":"2025-06-06T06:09:06","slug":"app-loading-issue","status":"publish","type":"help","link":"https:\/\/coinpoker.com\/tr\/help\/app-loading-issue\/","title":{"rendered":"CoinPoker App Won&#8217;t Stop Loading After Logging In"},"content":{"rendered":"\n<p>After entering your email and password, the CoinPoker app may continue to load for an extended time. When this happens, there are steps you can take to solve the problem.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"708\" src=\"https:\/\/coinpoker.com\/tr\/wp-content\/uploads\/sites\/34\/2025\/06\/coinpoker-loading-issue-1024x708.webp\" alt=\"A screenshot shows the CoinPoker online poker app loading after a user enters their email and password.\" class=\"wp-image-165260\" srcset=\"https:\/\/coinpoker.com\/tr\/wp-content\/uploads\/sites\/34\/2025\/06\/coinpoker-loading-issue-1024x708.webp 1024w, https:\/\/coinpoker.com\/tr\/wp-content\/uploads\/sites\/34\/2025\/06\/coinpoker-loading-issue-300x207.webp 300w, https:\/\/coinpoker.com\/tr\/wp-content\/uploads\/sites\/34\/2025\/06\/coinpoker-loading-issue.webp 1434w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Please go through these technical solutions one by one to troubleshoot the problem.<\/p>\n\n\n\n<p>1. <strong>For Mac Users, Grant Permissions on Mac OS<\/strong>: <br>Go to System Settings \u2192 Privacy &amp; Security \u2192 Full Disk Access, and grant access to the CoinPoker software.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p>2. <strong>Disable Security Software Temporarily<\/strong>:<br>Your firewall or antivirus may be blocking the app from an important update. Disable it temporarily and try again.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p>3. <strong>Manually Update<\/strong> <strong>the CoinPoker Software<\/strong>:<br>If the automatic update fails, download the latest version directly from our website by visiting <a href=\"https:\/\/coinpoker.com\/tr\/download\/\">https:\/\/coinpoker.com\/tr\/download\/<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h3 class=\"wp-block-heading\">Still Having Trouble Logging In to CoinPoker?<\/h3>\n\n\n\n<p>If the issue is still not resolved after performing these steps, email <a href=\"mailto:support@coinpoker.com\/tr\">support@coinpoker.com\/tr<\/a> and provide the following information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The device you are using<\/li>\n\n\n\n<li>The operating system version<\/li>\n\n\n\n<li>The country you reside in<\/li>\n\n\n\n<li>If your VPN is on\/off<\/li>\n\n\n\n<li>Videos or screenshots to help our support team<\/li>\n<\/ul>\n\n\n\n<p>Log files can also speed up support and help our team find the problem quickly. These log files can be downloaded by following these steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Right-click on the desktop shortcut.<\/li>\n\n\n\n<li>Select Open file location.<\/li>\n\n\n\n<li>Locate the update.log file in the folder<\/li>\n\n\n\n<li>Open the log folder, where you will find multiple .log files (named with a series of numbers).<\/li>\n\n\n\n<li>Compress the file in .zip or .rar format<\/li>\n<\/ul>\n\n\n\n<p><strong>On Windows<\/strong>: Right-click the file or folder, and then select &#8220;Send to Compressed (zipped) folder&#8221;.<\/p>\n\n\n\n<p><strong>On MacOS<\/strong>: Control-click it, then choose Compress from the shortcut menu. A .zip file will be created in the same location. Please attach these files to your response so we can analyse the issue.<\/p>\n\n\n\n<p>If none of these steps fixed your issue, please <a href=\"https:\/\/coinpoker.com\/tr\/contactus\/\">contact our support team<\/a>.<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"Loading Problem When Trying to Log In to the CoinPoker App","_seopress_titles_desc":"On this page, we'll show you troubleshooting steps to help fix loading problems when logging in to the CoinPoker app.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_redirections_enabled":"","_seopress_redirections_type":"301","_seopress_redirections_value":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","editor_notices":[],"footnotes":""},"topic-category":[199],"class_list":["post-165257","help","type-help","status-publish","hentry","topic-category-technical-issues"],"acf":[],"_links":{"self":[{"href":"https:\/\/coinpoker.com\/tr\/wp-json\/wp\/v2\/help\/165257","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coinpoker.com\/tr\/wp-json\/wp\/v2\/help"}],"about":[{"href":"https:\/\/coinpoker.com\/tr\/wp-json\/wp\/v2\/types\/help"}],"version-history":[{"count":2,"href":"https:\/\/coinpoker.com\/tr\/wp-json\/wp\/v2\/help\/165257\/revisions"}],"predecessor-version":[{"id":165266,"href":"https:\/\/coinpoker.com\/tr\/wp-json\/wp\/v2\/help\/165257\/revisions\/165266"}],"wp:attachment":[{"href":"https:\/\/coinpoker.com\/tr\/wp-json\/wp\/v2\/media?parent=165257"}],"wp:term":[{"taxonomy":"topic-category","embeddable":true,"href":"https:\/\/coinpoker.com\/tr\/wp-json\/wp\/v2\/topic-category?post=165257"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}