{"id":164126,"date":"2026-02-26T11:23:20","date_gmt":"2026-02-26T11:23:20","guid":{"rendered":"https:\/\/coinpoker.com\/pt\/help\/como-posso-ligar-me-a-coinpoker\/"},"modified":"2026-02-27T16:15:54","modified_gmt":"2026-02-27T16:15:54","slug":"how-can-i-connect-with-coinpoker","status":"publish","type":"help","link":"https:\/\/coinpoker.com\/pt\/help\/how-can-i-connect-with-coinpoker\/","title":{"rendered":"Como posso ligar-me \u00e0 CoinPoker?"},"content":{"rendered":"\n<div class=\"coinpoker-simple-content-block\" id=\"simple-content-block_0da108b6319ab28b6da18fd7d284a560\" data-block-instance=\"block_0da108b6319ab28b6da18fd7d284a560\">\n    <div class=\"simple-content-wrapper\">\n        <p><span style=\"font-weight: 400\"><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">You can contact us through our dedicated support email at support@coinpoker.com, open 24\/7. <\/span><\/span><\/span><span style=\"font-weight: 400\"><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">For any security questions, please email us at security@coinpoker.com. <\/span><\/span><\/span><span style=\"font-weight: 400\"><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">To learn more about CoinPoker, please visit our website <\/span><\/span><\/span><a href=\"https:\/\/coinpoker.com\/pt\/pt\/pt\/pt\/pt\"><span style=\"font-weight: 400\"><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">at www.coinpoker.com<\/span><\/span><\/span><\/a><span style=\"font-weight: 400\"><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\"> .<\/span><\/span><\/span><\/p><h4><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">I forgot my password. How can I reset it?<\/span><\/span><\/h4><p><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">You can reset your CoinPoker account password by following these steps:<\/span><\/span><\/p><ul><li><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">Log in to www.coinpoker.com or log in via the desktop client or the phone app.<\/span><\/span><\/li><li><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">Click on the &#8220;Forgot your password?&#8221; option in the login area.<\/span><\/span><\/li><li><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">Enter your registered email address or username and click continue.<\/span><\/span><\/li><li><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">Enter a new password and enter the OTP received in your registered email or mobile phone number.<\/span><\/span><\/li><li><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">Click the Reset Password button to reset it.<\/span><\/span><\/li><\/ul><p><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">Note: We always suggest changing your CoinPoker account password regularly to keep your account secure. Consider changing your password every few months for added security.<\/span><\/span><\/p><h4><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">Can I change my username?<\/span><\/span><\/h4><p><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">No, usernames cannot be changed.<\/span><\/span><\/p><h4><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">Can I change my email address?<\/span><\/span><\/h4><div class=\"help-content pb-40\" aria-live=\"polite\"><div id=\"simple-content-block_8d2a55a3336c0fdcf8b8ee216e5916e3\" class=\"coinpoker-simple-content-block\" data-block-instance=\"block_8d2a55a3336c0fdcf8b8ee216e5916e3\"><div class=\"simple-content-wrapper\"><p><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">If you need to change your email address, please contact <\/span><\/span><a href=\"mailto:support@coinpoker.com\"><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">support@coinpoker.com<\/span><\/span><\/a><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\"> .<\/span><\/span><\/p><h4 class=\"help-vote\"><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">How can I check how many coins I&#8217;ve accumulated?<\/span><\/span><\/h4><p><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">You can check your coins by following the steps mentioned below:<\/span><\/span><\/p><ul><li><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">Click on the &#8216;Wallet&#8217; icon located in the upper right corner of the CoinPoker client computer or mobile application.<\/span><\/span><\/li><li><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">Click on &#8220;Coin Inquiry&#8221;. Here you will see the total number of coins you have earned in a specified period of time while playing cash poker games.<\/span><\/span><\/li><\/ul><p><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">Note: You can filter your &#8220;Game Type&#8221;, &#8220;Blind&#8221;, &#8220;Game Format&#8221; by clicking &#8220;Filter&#8221; in the upper left corner, along with a specific time range. Please note that you will only be able to view coins you have generated in the last 3 months.<\/span><\/span><\/p><h4><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">I&#8217;m receiving promotional emails, how can I opt out of receiving them?<\/span><\/span><\/h4><p>Para cancelar a subscri\u00e7\u00e3o de emails promocionais, por favor clique na op\u00e7\u00e3o &#8220;Desinscri\u00e7\u00e3o&#8221; dispon\u00edvel no email. Para notifica\u00e7\u00f5es push da app, vai \u00e0s defini\u00e7\u00f5es do telem\u00f3vel e desativa as notifica\u00e7\u00f5es push da app.<\/p><h4>Esqueci-me do meu nome de utilizador no CoinPoker, como \u00e9 que o recupero?<\/h4><p>Pode obter o nome de utilizador da sua conta CoinPoker seguindo estes passos:<\/p><ul><li>Inicie sess\u00e3o para www.coinpoker.com ou inicie sess\u00e3o a partir de um cliente de ambiente de trabalho ou aplica\u00e7\u00e3o m\u00f3vel.<\/li><li>Clica na op\u00e7\u00e3o &#8220;esqueceste a palavra-passe?&#8221; no local de login.<\/li><li>Introduza o seu endere\u00e7o de email registado ou nome de utilizador e clique em continuar.<\/li><li>Receber\u00e1 um email com o seu nome de utilizador.<\/li><\/ul><h4>Posso partilhar a minha palavra-passe com mais algu\u00e9m para jogar?<\/h4><p>A partilha ou distribui\u00e7\u00e3o da palavra-passe com qualquer outro utilizador\/pessoa\/grupo ou qualquer terceiro \u00e9 estritamente proibida. CoinPoker.com n\u00e3o se responsabiliza se a sua conta for acedida ou aberta por terceiros usando a sua palavra-passe.<\/p><p>\u00c9 considerado legalmente respons\u00e1vel e respons\u00e1vel por todas as suas atividades no site feitas a partir da sua Conta, sejam elas suas ou n\u00e3o.<\/p><h4>Como \u00e9 que mudo a minha palavra-passe?<\/h4><p>Por favor, siga os passos indicados abaixo para alterar a sua palavra-passe:<\/p><ul><li>Inicie sess\u00e3o para www.coinpoker.com ou inicie sess\u00e3o a partir de um cliente de ambiente de trabalho ou aplica\u00e7\u00e3o m\u00f3vel.<\/li><li>No navegador, clique em Seguran\u00e7a da Conta na lista \u00e0 esquerda, introduza a sua palavra-passe atual seguida da nova palavra-passe e clique em &#8216;Guardar&#8217;.<\/li><li>Na aplica\u00e7\u00e3o m\u00f3vel ou desktop, toque no seu avatar e abra &#8220;O Meu Perfil&#8221;; na p\u00e1gina seguinte, toque em &#8220;Seguran\u00e7a da Conta&#8221; no canto superior direito do ecr\u00e3.<\/li><li>Toque em alterar palavra-passe e introduza a sua palavra-passe atual, seguida da nova palavra-passe, e depois toque no bot\u00e3o Alterar Palavra-passe para redefinir a palavra-passe.<\/li><\/ul><p>Nota: Sugerimos sempre alterar regularmente a palavra-passe da sua conta CoinPoker para manter a sua conta segura. Considere mudar a sua palavra-passe de poucos em poucos meses para estar seguro.<\/p><h4>Como posso ativar a verifica\u00e7\u00e3o em dois passos?<\/h4><p>Por favor, siga os passos abaixo para permitir a verifica\u00e7\u00e3o em dois passos:<\/p><ul><li>Inicie sess\u00e3o para www.coinpoker.com ou inicie sess\u00e3o a partir de um cliente de ambiente de trabalho ou aplica\u00e7\u00e3o m\u00f3vel.<\/li><li>Na aplica\u00e7\u00e3o m\u00f3vel em &#8220;Avatar do Perfil&#8221; e selecione &#8220;O Meu Perfil&#8221; no menu, toque em &#8220;Seguran\u00e7a da Conta&#8221; no canto superior direito do ecr\u00e3.<\/li><li>Toque no bot\u00e3o de altern\u00e2ncia de Autentica\u00e7\u00e3o de Dois Fatores e insira o OTP recebido no seu n\u00famero de telem\u00f3vel registado.<\/li><li>No navegador web, clique em Seguran\u00e7a da Conta na lista \u00e0 esquerda, clique em &#8220;Verifica\u00e7\u00e3o em 2 Passos&#8221;, toque no bot\u00e3o de alternar.<\/li><li>Introduza o OTP enviado para o seu email ou n\u00famero de telem\u00f3vel registado.<\/li><\/ul><h4>Como posso mudar o meu avatar ou foto de perfil?<\/h4><p>Pode seguir os passos mencionados abaixo para mudar o seu avatar:<\/p><ul><li>Inicie sess\u00e3o na sua conta CoinPoker no computador ou na aplica\u00e7\u00e3o m\u00f3vel.<\/li><li>Clique no seu avatar no canto superior esquerdo da p\u00e1gina inicial da aplica\u00e7\u00e3o.<\/li><li>Na p\u00e1gina seguinte, clique novamente no seu avatar e selecione o avatar da sua escolha.<\/li><\/ul><h4>O que \u00e9 dinheiro de fic\u00e7\u00e3o?<\/h4><p><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">Play money chips have no monetary value and are only useful for practicing poker in the play money section of the game lobby.<\/span><\/span><\/p><h4><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">How can I check my tournament tickets?<\/span><\/span><\/h4><p><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">For the mobile application:<\/span><\/span><\/p><ul><li><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">Click on your &#8220;Avatar&#8221; in the upper left corner and then click on &#8220;My Tickets&#8221;.<\/span><\/span><\/li><li><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">Here you will see &#8220;Current Tickets,&#8221; where you will see your unused tickets, and &#8220;Past Tickets,&#8221; where you will see your &#8220;Used&#8221; and &#8220;Expired&#8221; tickets.<\/span><\/span><\/li><\/ul><p><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">For Workplace Clients:<\/span><\/span><\/p><ul><li><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">Click on your username in the upper right corner and then click on &#8220;My Profile&#8221;.<\/span><\/span><\/li><li><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">In the left-hand menu, click on &#8220;My tickets&#8221; to view your active and past tickets.<\/span><\/span><\/li><\/ul><p><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">Note: If you don&#8217;t have current tickets, you will see the &#8220;View Offers&#8221; option on the same screen, where you can check out our deposit offers and earn a tournament ticket.<\/span><\/span><\/p><h4><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">I want to know the breakdown of my equilibrium components. How do I find out?<\/span><\/span><\/h4><p><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">You can check the breakdown of your balance components in the Wallet section of your app. The components are:<\/span><\/span><\/p><ol><li><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">Total Balance: This balance can be used to play in all game formats (and includes the amount of your deposit). This can be fully converted into withdrawable balance after playing.<\/span><\/span><\/li><li><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">Withdrawal Balance: This represents your winnings, as well as the converted value of Unused Balance, Rewards, and Releaseable Bonuses.<\/span><\/span><\/li><li><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">Rewards: This represents rakeback received in any form, including cash prizes on the leaderboard and &#8216;Refer a Friend&#8217; rewards. This can be transferred to your withdrawable balance instantly.<\/span><\/span><\/li><\/ol><p><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">Releasable Bonus: This bonus is unlocked incrementally in your Withdrawal Balance, depending on your gameplay and coin generation.<\/span><\/span><\/p><h4><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">How can I view my transaction history?<\/span><\/span><\/h4><p><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">In the client, click on the &#8220;Wallet&#8221; icon and then on &#8220;My Transactions&#8221;. Here you will see all transactions related to your transaction history.<\/span><\/span><\/p><h4><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">How can I view my Hand History?<\/span><\/span><\/h4><p><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">Click on your &#8220;Avatar&#8221; in the upper left corner and then click on &#8220;Game History&#8221;. Here you can view your hand history for &#8220;Cash Games&#8221; and &#8220;Tournaments&#8221;.<\/span><\/span><\/p><p><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">Note: You can check your hand history for the last 30 days.<\/span><\/span><\/p><h4><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">How is the balance in my wallet used?<\/span><\/span><\/h4><p><span dir=\"auto\" style=\"vertical-align: inherit\"><span dir=\"auto\" style=\"vertical-align: inherit\">If you have funds in both your Withdrawal Balances and Total Balance, the amount will first be deducted from your Withdrawal Balance and then from your Total Balance when entering a Cash Game or Tournament table.<\/span><\/span><\/p><\/div><\/div><\/div>    <\/div>\n<\/div>\n\n<script>\n(function() {\n    'use strict';\n    \n    \/\/ Scope to this specific block instance\n    const blockInstance = document.querySelector('[data-block-instance=\"block_0da108b6319ab28b6da18fd7d284a560\"]');\n    if (!blockInstance) {\n        return;\n    }\n    \n    \/\/ Initialize Bootstrap tabs for this block instance\n    const tabButtons = blockInstance.querySelectorAll('[data-bs-toggle=\"tab\"]');\n    if (tabButtons.length > 0 && typeof bootstrap !== 'undefined') {\n        tabButtons.forEach(function(button) {\n            button.addEventListener('click', function(e) {\n                e.preventDefault();\n                const targetId = this.getAttribute('data-bs-target');\n                if (!targetId) return;\n                \n                \/\/ Hide all tab panes in this block\n                const tabPanes = blockInstance.querySelectorAll('.tab-pane');\n                tabPanes.forEach(function(pane) {\n                    pane.classList.remove('show', 'active');\n                });\n                \n                \/\/ Remove active class from all buttons in this block\n                const allButtons = blockInstance.querySelectorAll('[data-bs-toggle=\"tab\"]');\n                allButtons.forEach(function(btn) {\n                    btn.classList.remove('active');\n                    btn.setAttribute('aria-selected', 'false');\n                });\n                \n                \/\/ Show target tab pane\n                const targetPane = blockInstance.querySelector(targetId);\n                if (targetPane) {\n                    targetPane.classList.add('show', 'active');\n                }\n                \n                \/\/ Activate clicked button\n                this.classList.add('active');\n                this.setAttribute('aria-selected', 'true');\n            });\n        });\n    }\n})();\n<\/script>\n\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"yes","_seopress_robots_follow":"yes","_seopress_redirections_enabled":"","_seopress_redirections_type":"301","_seopress_redirections_value":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","editor_notices":[],"_cpsm_do_not_sync":false,"_cpsm_partial_sync":false,"footnotes":""},"topic-category":[435],"class_list":["post-164126","help","type-help","status-publish","hentry","topic-category-coinpoker-account"],"acf":{"card_image":"","help_view":["pre_login","post_login"],"in_app_mode_link":""},"_links":{"self":[{"href":"https:\/\/coinpoker.com\/pt\/wp-json\/wp\/v2\/help\/164126","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coinpoker.com\/pt\/wp-json\/wp\/v2\/help"}],"about":[{"href":"https:\/\/coinpoker.com\/pt\/wp-json\/wp\/v2\/types\/help"}],"version-history":[{"count":3,"href":"https:\/\/coinpoker.com\/pt\/wp-json\/wp\/v2\/help\/164126\/revisions"}],"predecessor-version":[{"id":164217,"href":"https:\/\/coinpoker.com\/pt\/wp-json\/wp\/v2\/help\/164126\/revisions\/164217"}],"wp:attachment":[{"href":"https:\/\/coinpoker.com\/pt\/wp-json\/wp\/v2\/media?parent=164126"}],"wp:term":[{"taxonomy":"topic-category","embeddable":true,"href":"https:\/\/coinpoker.com\/pt\/wp-json\/wp\/v2\/topic-category?post=164126"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}