1.1. General Betting Rules:
1.1.1. Any claims and protests on decisions regarding bets must be sent to the Operator within 14 days after the event/bet original starting time. Unless Operator will receive the complaints within this time limit, they will be denied. Claims and protests shall be sent to [email protected].
1.1.2. Operator does not allow Customers to cancel any bets already made. It is important that you carefully check your bet before you confirm it. Bets will be valid, subject to meeting the criteria for placing of bets laid down in these terms and conditions, if accepted by the Operator transactions server. Operator is not liable for the settlement of any bets where Operator has not issued a written confirmation of acceptance of the bet or where Operator is unable to display that bet in your profile pages (“Transactions” or “Bets” pages) of the app.
1.1.3. Operator reserves the right to refuse to accept any bet. Any already accepted bet can be cancelled by the Operator if it does not comply with the Rules or if there is an obvious misprint from our point. In such circumstances a bet can be cancelled, including after the result has been confirmed.
1.1.4. It is against the Rules to make bets on the same match in identical or different combinations to transcend our limits.
1.1.5. We offer single bets on all of our gaming objects, and the odds are guaranteed once you confirm the bet. However, we reserve the right to change the odds on the objects being offered. In any cases, you keep the odds on your confirmed bet even if a change will be made later on.
1.1.6. The maximum number of objects permitted in a parlay is thirty (30).
1.1.7. The maximum and minimum betting amount may vary between different kinds of gaming objects. The maximum betting amount on individual gaming objects can be reduced as bets are being made.
1.1.8. There will be limits on winnings at different levels. The amounts are independent from betting amounts and odds. If a confirmed bets betting amount is exceeding these standards, we may reduce the betting amount.
1.1.9. If there are more winners in an event, the odds will be divided between the number of winners. However, the odds will not be lower than 1.0.
1.1.10. Bets made on non-starting (for example injured participant) will be refunded unless stated otherwise.
1.1.11. We do not accept parlays where two or more objects will affect each other. Even if the customer will have such a bet accepted by mistake, we will cancel such bets afterwards. In such circumstances bets can also be cancelled after the result has been determined. Please be advised that when we are cancelling such bets, the whole bet will be cancelled, even if parts of them are valid.
1.1.12. We reserve the right to cancel any bets from customers who place bet on an event where they are involved as participants, referees, coaches, or similar circumstances.
1.1.13. If a match is suspected of unfair play, Operator reserves the right to keep any winnings on hold until event organizer will confirm the results of such event and/or investigation by relevant authorities will be finished. If the unfair play can be verified, Operator has the right to cancel such bets.
1.1.14. Normally bets are open until the official starting time of the event. Sometimes an event starts earlier than first posted, with us being unaware of it, or that we have the wrong starting time. Any bets received after the event start will be cancelled.
1.1.15. In the event of a dispute over the time at which a bet was placed, the time at which it was recorded on the transactional log will be agreed as the time at which the bet was placed. The customer must check the account balance each time the customer logs onto the App. In the event of a query, it is the customer’s responsibility to notify the Operator at the earliest opportunity together with the customer’s record of transactions since the customer’s balance was last verified.
1.1.16. If a match/event is postponed by more than 12 hours from it’s original starting time, all bets on that match/event will be voided and the stake amount will be refunded to your account. If a match/event is interrupted without an official result, the stake will be refunded unless the match/event is resumed within 12 hours of the original starting time. If there is an official result within 12 hours of original starting time all placed bets will stand. The rule above does not include tennis. Bets on tennis matches will only be cancelled if the match is not completed before the tournament is over.
1.2. Betting Offers
1.2.1. The standard scheme of betting offers shall be as follows:
1.2.1.1. Data on the betting event: preliminary date and time, type of sports, name of the tournament;
1.2.1.2. Name of the first team;
1.2.1.3. Name of the second team;
1.2.1.4. Odds of the outcomes of the betting events and the terms and conditions in relation to the outcomes of the betting event.
1.2.2. The abbreviations typically used in the betting offers:
1 – First team
2 – Second team
X – Draw
1X – First team or draw
2X – Second team or draw
12 – First team or second team
1.2.3. The Operator shall be entitled to make special betting offers to a separate group of Customers (for example, Customers born on the specific day, Customers who registered their accounts on specific date and according to other objective criteria).
1.2.4. Grammatical mistake in the betting offers which does not change the meaning of the terms and conditions of betting cannot be deemed to be a reason for cancellation of the betting.
1.3. Type of Bets
1.3.1. The “single bet” shall mean a bet with one outcome of the betting chosen. The winning shall be established by multiplying the stake amount by the pre-determined betting odds and shall depend only on the correct guess of the outcome of the betting event.
An example of the single bet could be as follows: Suppose that the betting offers include around 100 sports betting events and the Customer chooses one event Barcelona – Real M. and wants to place a bet for the victory of Barcelona. The betting odds set for the victory of Barcelona in the betting offers are 3.3. This means that in case of placing a bet of 10 USDT for the victory of Barcelona and if Barcelona wins, the Customer would win 33 USDT (10×3.3=33).
1.3.2. The “combined bet” shall mean a bet with more than one outcome of the betting event chosen. A combined bet shall be deemed to be successful if all outcomes of the betting event included in the combined bet are correctly guessed. In case of a combined bet, the Customer may choose from 2 to 30 outcomes of the betting event. If at least one guess indicated in the betting slip is incorrect, it shall be deemed that the Customer has lost the total combined bet and no winning including the stake amount shall be disbursed to him. When calculating the winning the stake amount shall be multiplied by the total (multiplied with each other) betting odds of the chosen outcomes of the single betting events included in the combined bet. The events determining each other cannot be combined. The events determining each other shall be such betting events where the outcome of one betting event has a direct impact on the outcome of the other betting event (for example, the following outcome of the betting events cannot be combined: outcome “Rockets will become the champion of the National basketball league (NBA)” and the outcome “Rockets will win in the semi-finals of the National basketball league (NBA)”, since the above events determine each other, i.e. Rockets cannot become a champion if it is defeated in the semi-finals of the National basketball league (NBA)”).
An example of the combined bet could be as follows: Suppose that the Customer has chosen three betting events: Barcelona – Real M., Juventus – Inter and Sharks – Rockets. From the point of view of the Customer, the home teams should be the winners (the home teams are indicated first in all betting events). The betting odds of Barcelona are 3, the betting odds of Juventus are 2, and the betting odds of Sharks are 3. If the Customer places a bet of 10 USDT and the Customer is successful, the stake amount shall be multiplied by the product of the betting odds. In case of correct guess of all outcomes of the betting event, the Customer’s winning would be 180 USDT (10x(3x2x3) = 180); if the guess of at least one is incorrect, the Customer will lose and the stake amount will belong to the Operator.
1.3.3. The “systemic bet” shall mean a bet with more than one outcome of the betting event chosen. In case of a systemic bet, each outcome of the betting event shall be at least once linked to another outcome. The winning shall be determined by adding up the winnings for all guessed outcomes. The number of betting events and the number of possible not guessed outcomes shall be chosen by the Customer. The bet shall be characterized by the following parameters:
1) the number of betting events which may not be lower than 3;
2) the number of possible mistakes.
An example of the systemic bet could be as follows: Suppose that the Customer has chosen a systemic bet “2 of 3”. This shall imply that the systemic bet includes 3 betting events and the bet may be successful if the Customer makes not more than one mistake. Thus, for example, in case of a systemic bet for the betting event Barcelona – Real M. the victory of Barcelona with the odds 2.5 is chosen (Outcome A), in the betting event Juventus – Inter the victory of Juventus with the odds 3.0 is chosen (Outcome B) and in the betting event Shark – Rockets the victory of Sharks with the odds 4.0 is chosen (Outcome C); in case of choosing the system “2 of 3” and placing a bet of 1 USDT for each combination, the maximum possible winning shall be as follows: (Outcome A x Outcome B) x 1 USDT + (Outcome B x Outcome C) x 1 USDT + (Outcome C x Outcome A) x 1 USDT = (2.5 x 3.0) x 1 USDT + (3.0 x 4.0) x 1 USDT + (4.0 x 2.5) x 1 USDT = 7.5 USDT + 12 USDT + 10 USDT = 29.5 USDT. If the Customer fails to guess at least one event, the odds of the outcome of each not guessed betting event shall be deemed to be equal to 0. For example, in case of a systemic bet, the Customer has failed to guess Outcome A, then the winning for the above bet shall be as follows: (Outcome A x Outcome B) x 1 USDT + (Outcome B x Outcome C) x 1 USDT + (Outcome C x Outcome A) x 1 USDT = (0 x 3.0) x 1 USDT + (3.0 x 4.0) x 1 USDT + (4.0 x 0) x 1 USDT = 12 USDT. If the Customer fails to guess two events in the system “2 of 3”, the Customer shall lose the systemic bet.
1.3.4. The “conditional bet” shall mean a bet with one outcome of the betting event chosen where such outcome is linked to the additional condition upon occurrence of which the incorrect guess of the outcome of the betting event shall not be deemed to be a failure of the Customer (the betting odds shall be equivalent to 1 and the Customer may recover the stake amount within 45 calendar days from the date of emergence of the additional condition). In case where the Customer guesses the chosen outcome of the betting event, his/her winning shall be determined as in case of a single bet, i.e. by multiplying the stake amount by the pre-determined betting odds, i.e. the winning shall depend on the correct guess of the outcome of the betting and the additional condition shall be irrelevant.
An example of the conditional bet could be as follows: Suppose that the Customer chooses the event Barcelona – Real M. with the additional condition “Barcelona will score 2 goals” and wants to place a bet for the victory of Barcelona. The set betting odds for the victory of Barcelona in the betting offers are 3.3. This implies that if the Customer places a bet of 10 USDT for the victory of Barcelona and Barcelona wins, he/she would win 33 USDT (10×3.3=33). In case of success of Real M., the Customer would lose. If Real M. wins, but the additional condition, i.e. “Barcelona will score 2 goals” occurs, the Customer shall not be deemed to have lost and may recover the stake amount.
1.3.5. The “stop bet” shall mean a bet with more than one outcome of the betting chosen (combined bet) with the possibility to cash out of the winning which shall be disbursed after applying additional winning reducing odds (reduction odds), before all outcomes of the betting chosen in the combined betting become evident, i.e. if the Customer guesses one outcome or several outcomes of the betting in case of a combined bet (before any of the outcomes chosen by the Customer in the combined bet which he has failed to guess becomes evident), until the moment of the start of the event(s) in which the outcome(s) of the betting events chosen by the Customer in the combined bet which were not clear become(s) evident, the Customer may stop the combined bet (the betting odds of the outcomes of the betting events chosen by the Customer in the combined bet which are not clear yet shall be equivalent to 1 and the betting shall be deemed to be cancelled) and cash out the winning which is equivalent to the total result of the product of the betting odds included in the combined bet (multiplied by each other) multiplied by the reduction odds which shall depend on the number of outcomes chosen in the combined bet which are still not clear after stopping the bet:
If 1 outcome remains unclear, the reduction odds shall be equal to 0.9;
If 2 outcomes remain unclear, the reduction odds shall be equal to 0.8;
If 3 outcomes remain unclear, the reduction odds shall be equal to 0.7;
If 4 outcomes remain unclear, the reduction odds shall be equal to 0.6;
If 5 and more outcomes remain unclear, the reduction odds shall be equal to 0.5.
If, before stopping the betting event, at least one of the guesses of the Customer about the outcomes of the betting events in a combined bet is incorrect, the Customer shall not be entitled to make use of the possibility to stop the combined bet and shall be deemed to have lost the whole combined bet and no winning including the stake amount shall be disbursed to him/her. If the Customer fails to make use of the possibility to stop the combined bet, the stop bet shall be deemed to be equivalent to the combined bet and shall be deemed to be won if all outcomes of the betting events included in the combined bet are guessed (in case of this bet, the winning shall be calculated under the same procedure as in case of a combined bet). The stop bet shall be applicable in the Operator when it becomes possible in technical terms and after publishing this on the Operator’s website and in the Operator’s betting stations.
An example of the stop bet could be as follows: Suppose that the Customer chooses three betting events: Barcelona – Real M., Juventus – Inter and Sharks – Rockets. The Customer chooses that the home teams should be the winners (the home teams are indicated first in all betting events) in the above betting events and the Customer places a bet of 10 USDT for the above combination. The betting odds of Barcelona are 3, the betting odds of Juventus are 2, and the betting odds of Sharks are 3. The chosen betting events take place in the following order: Barcelona – Real M., Juventus – Inter and Sharks – Rockets.
If after the betting event Barcelona – Real M. the winners are Barcelona (the betting events Juventus – Inter and Sharks – Rockets must be not started), the Customer shall be entitled to stop the bet without waiting for the outcome of the betting events Juventus – Inter and Sharks – Rockets (the betting odds of the outcomes of the betting events shall be equivalent to 1 and the betting shall be deemed to be cancelled), cash out the winning which would be equal to 24 USDT ((10×3)x0.8 = 24).
If after the betting events Barcelona – Real M. and Juventus – Inter the winners are Barcelona and Juventus teams (the betting event Sharks – Rockets must be not started), the Customer shall be entitled to stop the bet without waiting for the outcome of the betting event Sharks – Rockets (the betting odds of the outcomes of the betting events shall be equivalent to 1 and the betting shall be deemed to be cancelled) and shall cash out the winning which would be equal to 54 USDT ((10x(3×2))x0.9 = 54).
If all outcomes of the betting events are correctly guessed, the Customer’s winning would amount to 180 USDT (10x(3x2x3) = 180). If the Customer fails to guess any of the outcomes and does not make use of the possibility, he/she shall be deemed to have lost the combined bet and no winning including the stake amount of 10 USDT shall be disbursed to him/her.
1.4. Other Possible Options of the Outcomes of Betting Events
1.4.1. The possible options of the outcomes of betting events shall be published in the betting offers.
1.4.2. The options of the outcomes of betting events typically used in the betting offers shall be as follow:
1.4.2.1. The “handicap” shall mean an option of interpretation of the outcome of the betting event where, after the outcome of the betting event, the respective number (goals, scores etc.) is added to (if the sign “-“ is indicated, the respective number should be deducted) the final result of the chosen team or participant. The following options of handicap shall be distinguished:
1.4.2.1.1. The “Asian handicap” shall mean an option where, in case of choosing the option of interpretation of the outcome of the betting event “Asian handicap” where after the outcome of the betting event the respective handicap (goals, scores etc.) is added to (if the sign “-“ is indicated, the respective number should be deducted) the final result of the chosen team or participant. If after summing up the result of the betting event with the handicap, the result of the betting event (including the handicap) is to the benefit of the chosen team or the participant, the bet shall be deemed to be successful. If, taking into account the handicap, the result is to the benefit of the opposite team or participant, the bet shall be deemed to be lost. If, having evaluated the handicap, the result becomes a tie, the bet shall be deemed to be equal to 1 (one).
(Example) If in case of a match Sharks – Rockets) the Customer chooses the handicap of Sharks (3), if the match ends up with the result 75:72, the Customer betting slip shall win, since, taking into account the handicap for the benefit of the chosen team the result would be 78:72. If the result of the match is 75:80, the Customer betting slip shall lose because, taking into account the handicap, the result would be favourable to the opposite team, i.e. 78:80. If the match ends up with the result 75:78, the bet would be equivalent to 1 (one) because, taking into account the handicap, the match would end in a tie, i.e. 78:78.
1.4.2.1.2. The “three outcome handicap” shall mean an option of interpretation of the outcome of the betting event “three outcome handicap” where, after the outcome of the betting event, the respective handicap (scores etc.) is added to (if the sign “-“ is indicated, the respective number should be deducted) the final result of the chosen team or participant. If after summing up the result of the betting event with the handicap, the result of the betting event (including the handicap) is beneficial to the chosen team or the participant, the bet shall be deemed to be successful. If, taking into account the handicap, the result is to the benefit of the opposite team or participant, the bet shall be deemed to be lost. If, having evaluated the handicap, the result becomes a tie, the bet for a draw with the chosen handicap shall win.
(Example) If in case of a match Arsenal – Liverpool the Customer chooses the handicap of Arsenal (-1) and if the match ends up with the result 2:0, the Customer betting slip shall win, since, taking into account the handicap to the benefit of the chosen team the result would be 1:0. If the result of the match is 1:1, the Customer betting slip shall lose because, taking into account the handicap, the result would be favourable to the opposite team, i.e. 0:1. If the match ends up with the result 2:1, the Customer betting slip shall lose because, taking into account the handicap, the match would end in a tie, i.e. 1:1.
1.4.2.1.3. The “double Asian handicap” shall mean an option where, in case of choosing the option of interpretation of the outcome of the betting event “double Asian handicap” where, after the outcome of the betting event, the respective handicap is added to (if the sign “-“ is indicated, the respective handicap should be deducted) the final result of the chosen team or participant and the stake amount is divided into two equal parts. For example, in case of offering “double Asian handicap” (-1,-1.5) and a bet of 100 USDT for such outcome is placed, it shall be deemed that a bet of 50 USDT is placed for the handicap (-1) and a bet of 50 USDT is placed for the handicap (-1.5). Since “double Asian handicap” is a double offer, the final winning odds may be lower than 1 and the winning amount may be lower than the stake amount. If, after summing up the result of the betting event with the handicap, the result of the betting event (with the handicap) is to the benefit of the chosen team or participant, the bet shall be deemed to be successful. If, taking into account the handicap, the result is to the benefit of the opposite team, the bet shall be deemed to be lost. If, having evaluated the handicap, the result becomes a tie, the bet shall be deemed to be equal to 1 (one).
(Example) A bet of 100 USDT for the betting event Arsenal – Chelsea for the “double Asian handicap” (-1,-1.5) of the team Arsenal with the odds 1.8 and the result of the match is 2:1. In such case, a bet of 50 USDT for the handicap of Arsenal (-1) shall be equal to 1, whereas a bet of 50 USDT for the handicap of Arsenal (-1.5) shall be deemed to be lost. A winning of 50 USDT shall be disbursed.
1.4.2.2. The “total” shall mean that in case of choosing the option of interpretation of the outcome of the betting event “total”, the number of goals (scores, seconds etc.) during the betting event that has occurred shall be counted.
1.4.2.3. The “Asian total” shall mean that in case of choosing the option of interpretation of the outcome of the betting event “Asian total”, the number of goals of the participants during the event shall be counted and the stake amount shall be divided into two equal parts. For example, if the offered “Asian total” is higher than (2, 2.5) and a bet of 100 USDT is placed for such outcome, it shall be deemed that a bet of 50 USDT for “total” shall be higher than (2) and a bet of 50 USDT for the “total” shall be higher than (2.5). If the number of goals during the match is higher than the value of “total”, the bet shall be deemed to be successful, if the number of goals is lower than the value of “total”, the bet shall be deemed to be lost; if the number of goals is equal to the value of “total”, the stake amount shall be deemed to be equal to 1 (one). As “Asian total” is a double offer, the final winning odds must be lower than 1 and the winning amount must be lower than the stake amount.
(Example) A bet of 100 USDT for the event Arsenal – Chelsea for the “Asian total” (2, 2.5) with the odds 1.9 and the result of the match is 2:0. In such case, a bet of 50 USDT for the “total” (2) shall be equivalent to 1 and a bet of 50 USDT for “total” (2.5) shall be lost. The winning of 50 USDT shall be disbursed.
1.4.2.4. The “individual total” shall be an option where the procedure for guessing the option of interpretation of the outcome of the betting event is the same as in case “total”, but only for one team or a separate participant of the betting event.
1.4.2.5. The “advance” shall mean a placing of bet in tournaments where the event consists of several matches and it is offered to guess which team (person) advances to the next stage.
1.4.2.6. The “comparison” shall mean a guess that one team (Participant of the match) will perform better (more effective) than the other one, or that one match will be more effective than the other match.
1.4.2.7. The “half time/match” shall mean an option where it is offered to guess the outcome of the first part of the match and the end of the match.
1.4.2.8. The “will/will not score (or yes/no)” shall mean an option where it is offered to guess if the particular team scores a goal during the respective football, ice hockey, polo or other match in which goals are scores and the time limit within which the first goal or the last goal will be scored with one team chosen or in all matches. It shall be offered to guess for the whole match or for the particular time interval, for example, that the first goal will be scored within the time period from 1 to 30 min.
1.4.2.9. The “home/guest (or host or home/road)” shall mean an option where it is offered to guess several betting events that are summed up. The “home” team shall include the teams of a separate championship, tournament that play at home. The “guest” team shall include all teams of a tournament, championship that play outside their state. The “home” team shall be indicated as first in the betting offers and the betting slip. For example, the “handicap” of home/guest scores, the “individual total” of the home/guest teams, “total” of the home/guest teams.
1.4.2.10. The “range” shall mean an option where it is offered to guess the result of the betting event which would fall within the range of results indicated in the betting offers.
1.4.2.11. The “additional betting event offers” shall mean additional outcomes “total”, “handicaps”, “individual total”, “half time/match” “first match quarter” and other possible options of the outcome of the betting event.
1.5. Sports Betting Thresholds and Odds
1.5.1. The main principles of formation of the betting odds shall be as follows:
1.5.1.1. The betting odds shall range from 1 to 15,000. In case of a combined bet, the maximum betting odds shall be 7,500.
1.5.1.2. The greater the mathematical probability of guessing the outcome of the betting event, the lower the betting odds shall be. The lower the mathematical probability of guessing the outcome of the betting event, the greater the betting odds shall be applicable.
1.5.1.3. Lower odds shall be set for the favourite of the event and higher odds shall be set for the outsider of the match.
1.5.1.4. The odds shall be increased by reducing the customer’s probability of guessing the outcome of the betting event by means of a handicap. The odds shall be reduced by increasing the Customer’s probability of guessing the outcome of the betting event by means of handicap.
1.5.2. The minimum stake amount for the outcome of one single bet or combined betting event and in the same combination of the systemic bet is subject to change from time to time, but usually shall be 2USDT
1.5.3. The maximum stake amount may be separately set for each type of sports, championship or other betting event or each bet separately in the betting offers.
1.5.4. If the combination includes the outcomes of the betting events with different maximum amounts, the maximum amount of such bet shall be the lowest maximum stake amount in the chosen combination.
1.5.5. The Operator shall be entitled to increase or reduce the maximum stake amounts for an individual Customer. The Operator shall be entitled to restrict participation in remote gaming for the persons who breach the provisions of the Regulation or play in a bad faith manner. The Operator shall also be entitled to limit the maximum stake amount for such players without any prior notice.
1.6. Cancellation of the Bet and Main Rules of Determining the Outcomes of the Bet
1.6.1. In the event of cancellation of a bet, the betting odds shall be deemed to be equivalent to 1 and the stake amount shall be repaid to the Customer.
1.6.2. The bet shall be cancelled if the betting event has not occurred. The betting event shall be deemed to have not occurred if it has not actually occurred irrespective of whether it had to occur or did not have to occur. The betting event shall also be deemed to have not occurred if it does not meet the terms and conditions set out in Paragraph 4.6.6. hereof. If the time of the betting event indicated in the betting offers differs from the time of the betting event that has actually occurred, the betting event shall be deemed to have not occurred.
1.6.3. The bet shall be cancelled if the participant of the betting event for which/whom the bet was placed has not participated in the betting event. The bet shall also be cancelled if the participant has not participated in the betting event despite the fact that his participation was published in the betting offers including the cases where the name, surname, gender (where the participants of the events are men, no reference shall be provided; where the participants of the event are women, the reference “Women” shall be additionally inserted in the betting offers), age group (indicated in case of participation of young athletes or veteran athletes) of the participant(s) of the betting event was not indicated or was incorrectly indicated or the disability of the participants of the betting event was not indicated in the betting offers as a result of a mistake.
1.6.4. The bet shall be cancelled in case of a technical winning or loss by reason that at least one of the participants of the event has not participated in the event (for example, the team has failed to be present at the match etc.).
1.6.5. The bet shall be cancelled if the betting event operator amends the regulation of the event (for example, changes the duration of the match, the number of Customers etc.).
1.6.6. The bet shall be cancelled if the Customer has placed his/her bet or the Operator has accepted his/her bet after the beginning of the betting event. In case of live betting, the bet shall be cancelled only in case where the Customer has placed his/her bet or the Operator has accepted his/her bet after the outcome of the event is clear (for example, bets for the winner of the first half shall be cancelled if the bets are placed already well after the end of the first half). In all cases, bets shall be cancelled if the Customer has placed his/her bet or the Operator has accepted his/her bet well after the end of the betting event. If the start of the betting event does not coincide with the information published in the official sources of information, the actual start of the event shall be deemed to be the start of the bet.
1.6.7. The bet shall be cancelled if the event does not occur within 12 hours from the start time of the event published by the betting event operator, except in cases where the betting operator indicates the duration of the event which is longer than one day (for example, snooker, cricket) unless the present Rules provides for otherwise.
1.6.8. For convenience of the Customers, the betting offers shall first (1) indicate the host/home team, and second (2) the guest team. This shall not constitute grounds for cancellation of the bet unless indicated otherwise.
1.6.9. In the event of cancellation of a combined or systemic bet, only the betting odds of the particular betting outcome shall be changed; whereas the betting odds of other outcomes included in the combination shall not be subject to change.
1.6.10. In case of bets for sports matches, all betting outcomes shall be set with regard to the regular time of the match, unless the present Regulation provides for otherwise. If the Operator offers to place a bet only for two outcomes of the bet (1 – first team, 2 – second team), i.e. the Operator does not offer to place a bet for X, i.e. draw, only outcome 1 (first team) and outcome 2 (second team) of the betting event shall be set with regard to the time of the whole match (i.e. the watch time with extensions) and all other outcomes of the betting event shall be established with regard to the regular time of the match (i.e. the match time without extensions), unless the present Rules provides for otherwise.
1.6.11. The betting events shall be deemed to have occurred despite the fact that they have not actually finished if match has lasted at least:
Football – 60 min.
Basketball (NBA) – 40 min.
European basketball or in case of playing according to the FIBA and WNBA rules – 35 min.
Ice hockey (NHL) – 54 min.
European ice hockey – 50 min.
American football – 50 min.
Baseball – For result purposes: 5 innings, but for the outcomes of the betting event “total” and “handicap” – at least 9 innings.
Handball – 50 min.
1.6.12. Bets for the outcomes “home/guest” shall be accepted for the number of matches indicated in the betting offers. If one of the matches does not occur, the bet shall be cancelled.
1.6.13. In case of bets with the betting outcome “home/guest”, the scores (goals and other results) of the home and guest teams during the match time indicated in the betting offers shall be calculated. Bets with the outcomes “home/guest” shall be accepted only before the start of the first match.
1.6.14. The outcome of the betting event “advance” shall be determined according to the final result of the match and only after the end of a series of matches (if any).
1.6.15. In pursuance of ensuring fair betting, if the Customer places a combined bet with the combination of the events determining each other and the Operator erroneously accepts such bet, such bet shall be cancelled.
1.6.16. If a betting event is terminated and does not occur within 12 hours from the start of the event, the bets for the outcomes of the bet which have not occurred as a result of termination of the event or may be influenced by the continuation of the match shall be cancelled. The bets for the outcomes of the bet that have occurred before termination of the event, or are not influenced by the continuation of the match, shall be accepted. The provisions of the present paragraph shall not be applicable to the events provided for in Paragraph 81 hereof.
1.6.17. If several participants of the betting event or outcomes are published as the winners of the betting event, the winning amount shall be calculated by dividing the betting odds indicated in the betting slip from the number of the successful participants or outcomes. The recalculated betting odds cannot be lower than 1.
For example, in case where several participants or outcomes of the betting event are recognized as successful, the first Customer chooses the outcome “Maze, Tina (SLO) will rank first” in the women’s alpine skiing downhill category in the Winter Olympic Games with the betting odds 3.4 and places a bet of 10 USDT. Meanwhile, the second Customer chooses the outcome “Gisin, Dominique (SUI) will rank first” with the betting odds 8 from the betting offers and places of bet of 10 USDT. At the end of the competition, Maze, Tina (SLO) and Gisin, Dominique (SUI) are recognized as the winners with the equal results 1:41:57 (distance coverage time) and they are awarded with the Olympic gold medals. As there are two winners, the winnings are disbursed to both Customers, but 2 times lower odds are applicable: 17 USDT (1.7×10=17) for the first Customer and 40 USDT (4×10=40) for the second Customer.
1.7. Other Special Cases
1.7.1. Where the Operator is not convinced of reliability of the outcome of the betting event published in the official sources of information, it shall be entitled to defer confirmation of the result up to 3 (three) working days. The Operator shall publish this in website. Upon expiry of the period of deferral, the winning shall be disbursed in accordance with the adjusted data available in the official sources of information or, where such adjustments are not available, according to the original data.
1.7.2. If the outcome of the betting event (a complaint has been lodged) is contested before publication of the original match record (statistical data published immediately after the match), disbursements of all related winnings shall be deferred to the date of examination of the opposition (complaint).
1.7.3. In case of cancellation or change of the result of the betting event (for example, due to disqualification of a team or a Customer, officiating, amendments to the terms and conditions etc.), the original result that has been published before contesting it shall be deemed to be the valid result of the betting event.
1.7.4. If the Operator makes a mistake in accepting the bet placed by the Customer and finds out about such mistake before or after the start of the betting event, the bet shall be cancelled. A mistake of the Operator shall be deemed to include (but shall not be limited to) the following cases: (i) setting the betting odds which is obviously erroneous; (ii) a comma is missing; (iii) where due to a technical error in live betting the betting odds in the betting offers are not updated and does not reflect the real course of the match; (iv) the positive sign is reversed with the negative sign; (v) the additional betting event offers do not meet the main offers of the outcomes of the same event (winner, handicap, total etc.); (vi) the odds of the outcome significantly differ from the odds of the same outcome in the offers of other betting operators (e.g. Bet365, Pinnacle, etc.).
1.8. Separate Types of Bets
1.8.1. If the provisions concerning operation of a betting event envisaged in the present section hereof are contrary to the general provisions, the betting operation provisions set out in the present section hereof shall prevail.
Live Betting
1.8.2. In case of live betting, bets on the outcomes of the betting event with the possible option “handicap” may be presented in the following two ways:
1.8.2.1. Indicating two possible outcomes: “first participant handicap” and “second participant handicap”.
1.8.2.2. Indicating three possible outcomes: “first participant handicap”, “draw with handicap” and “second participant handicap”.
If, in case of live betting, two possible outcomes of the betting event are offered and the result of the handicap indicated in the betting offers is achieved, the bet shall be cancelled. If, in case of live betting, three possible outcomes of the betting event are offered and the result of the handicap indicated in the betting offers is achieved, the bet “draw with handicap” shall be deemed to be successful and the bets “first participant handicap”, “second participant handicap” shall be deemed to have lost.
Tennis
1.8.3. The player who wins the games in a tennis match shall win the set. The player who wins the sets in accordance with the procedure prescribed in the tennis match regulation shall win the match.
1.8.4. If one of the players in a tennis match fails to finish the match, the bets for the winner of the match and the bets for the tennis statistics (aces, double faults, pass speed etc.) and the outcomes of the bets that have not occurred before termination of the event, or that could be influenced by continuation of the match, shall be cancelled. The bets for the tennis statistics (aces, double faults, pass speed etc.) and the outcomes of the bets that have occurred before termination of the event, or which are not influenced by continuation of the match, shall be accepted. (For example, the tennis match ATP Tour. Masters Series. Rome, ITA (Clay) Nadal, Rafael (ESP) – Federer, Roger (SUI) were terminated when the result was 6:4 1:6 0:3 because Nadal, Rafael (ESP) refused to continue the match due to a trauma. The bets for the outcomes 1.2, third set winner 2, game total under 24.5, second participant game handicap 2.5 shall be cancelled. The bets for the following outcomes: second set winner 1, game total over 22.5, first participant game handicap -1.5, first participant set handicap 1.5, shall be accepted).
1.8.5. If any one of the participants of the betting event has not started playing the scheduled tennis match (for example, due to disqualification, trauma etc.), the bet shall be cancelled.
1.8.6. If in the course of the tournament a tennis match is terminated and not finished on the same day and is postponed, the outcome of the match shall be determined when the match is finished in the tournament (except for the cases where the place of the match is changed. In such case, the bet shall be cancelled). In case where in the course of the tournament a tennis match is terminated or not finished on the same day and is postponed and one of the participants refuses to participate in the bet, the bet shall be cancelled. If a tennis match is terminated and not finished on the same day, the Operator shall be entitled to offer to place new bets again (the bets that have already been placed shall remain valid, except for the cases of cancellation thereof set out in the Regulation) despite the fact that the match has already started, i.e. offer to place bets for the outcome of the bet as a new event indicating the result that was recorded at the moment of termination or early finishing of the match in the betting offers.
1.8.7. If one of the participants refuses to take part in the tennis doubles match (i.e. does not appear on the tennis court) or in doubles match one player is substituted by another player, the bet shall be cancelled.
1.8.8. Bets are not annulled in case of a team‘s line-up change in tennis if these teams’ titles were specified in the betting selection.
1.8.9. The bet shall not be influenced by the cover on which the tennis match takes place (even if different cover is indicated in the betting offers).
1.8.10. If after an even number of sets in the tennis match the result is a tie and the championship-like “tie-break” (10 scores with the final handicap of two scores achieved by one of the tennis players/teams) is played in the decisive set to identify the winner, the results of the decisive set shall be deemed to be equal to the game results.
1.8.11. If for any reason the tennis match is postponed for more than 12 hours, all bets shall remain valid until the end of the match or tournament.
Football
1.8.12. The time added by the referee shall be included in the regular time of the football match in the bet.
1.8.13. Bets with the outcomes “handicap”, “total”, “range” and all additional statistics shall be possible only for the regular time of the football match.
1.8.14. If in the course of the match two yellow cards are issued against the player resulting in a red card being issued against the player, both yellow and red cards shall be counted. If a red card is not immediately issued, only the yellow card shall be counted.
1.8.15. 11-metre penalty kicks after extensions of the match to decide an overall winner of the match shall not be considered as 11-metre penalty kicks in the betting event and also shall not be counted as the penalty-kicks taken by the player towards the result that was recorded before the above series of penalty kicks took place to determine the final result of the match.
1.8.16. No own goals shall be counted in the betting event, i.e. it shall not be deemed that the player has scored the goal.
1.8.17. Cards shown to players/participants who are not at that time on the football field (for example, managers of the team, coaches, substitute players) shall not be counted.
Basketball
1.8.18. All outcomes of the betting event in basketball matches shall be set with regard to the total time of the match (including all extensions), except for the cases where the Operator offers to place a bet for a draw at the end the regular time of the match with the insertion “regular time” (abbreviation REG) in the betting offers. In case where the Operator also offers to place a bet for a draw at the end of the regular time of the match in the betting offers, the main outcomes of the bet (1, X, 2, 1X, 2X, 12) in such match shall be set only with regard to the regular time of the match; all other outcomes of the bet including the outcomes in relation to statistical data shall be set according to the total time of the match.
1.8.19. If a technical foul is imposed on the team already before the start of the match (for example, a hoop has been broken, the team has delayed to appear on the court, a fight before the match and a technical foul has been imposed on the team etc.), the outcome of the bet “first score” shall remain applicable.
1.8.20. In cases where the game is extended not due to a draw in the basketball match but because this is required by the regulation of the tournament, the outcomes shall be recorded with regard to the result of the regular time of the match. In such match, bets for statistical indicators shall include the time of extensions.
1.8.21. In cases where the basketball match is not extended despite a draw at the end of the regular time (e.g. friendly match), the result at the expiry of the regular time of the match shall be recorded. In such cases, the odds of the bets for the outcomes 1 and 2 (final winner of the match) shall be deemed to be equal to 1. All other outcomes shall remain valid.
1.8.22. The result of the second half of the match and the fourth half of the match shall not include the result of the extended time in the betting offers.
1.8.23. In case of placing bets for the range of the scores, the outcomes shall be recorded with regard to the result of the regular time of the match.
Baseball, American Football
1.8.24. In case of placing a bet for baseball or American football, a bet for the total time of the match (i.e. including extensions) shall be accepted.
1.8.25. If a baseball match (MLB (Major League Baseball)) does not take place on the date indicated in the betting offers, the bet shall be cancelled.
1.8.26. A baseball (MLB) match which shall take place twice (with the same teams) shall be referred to as G1 match (first day match) and G2 match (second day match) in the betting offers and both match shall be subject to the same set start time of the match, i.e. the start time of the first match, namely G1.
1.8.27. The starting pitchers shall not be indicated in the betting offers (MLB) and any changes in the starting pitchers shall have no impact on the bets.
1.8.28. In case of a draw in the Japanese baseball match, the bet shall be cancelled only for the outcome “Winner”.
Ice Hockey
1.8.37. In case where the Operator offers to place a bet for the winner of the ice hockey after expiry of the regular time of the match, the winner of the ice hockey match shall be determined with regard to the regular time of the match (60 min.) excluding extensions and a serious penalty kicks (the regular time shall be 60 min. excluding extensions and penalty kicks).
1.8.38. In case where the Operator offers to place a bet for the winner of the ice hockey match after expiry of the total time of the match in the betting offers, the winner of the ice hockey match shall be established with regard to the regular time of the match including extensions, but excluding a series of penalty kicks (the total match time shall be the regular time including extensions).
1.8.39. In case where the Operator offers to place a bet for the winner of ice hockey match for the final time of the match, the winner of the ice hockey match shall be established with regard to the regular time of the match and a series of penalty kicks (the final time of the match shall mean the regular time with extensions and penalty kicks).
1.8.40. Bets for the ice hockey matches with the outcomes “handicap” and “total” shall be established with regard to the regular time of the match (60 min.) unless the betting offers indicate otherwise.
1.8.41. The outcomes of the bet for the precise score of the match and the last goal of the match or that the teams will score at least one goal in the ice hockey match shall be established with regard to the regular time of the match (60 min.) unless the betting offers indicate otherwise.
1.8.42. The outcomes of the bet for statistical data (goals, penalty minutes, goals scored by the players, successful passes, performance) in the ice hockey match shall be established with regard to the regular time of the match (60 min.) unless the betting offers indicate otherwise.
2. Freebets
2.1. Freebet is non-withdrawable and FreeBet stakes are not included in any returns. Also, Freebet cannot be withdrawn via cash out.
2.2. FreeBet can only be used for Sports Betting – Prematch and In-Play, unless stated otherwise in the initial offer.
2.3. Freebet cannot be split in multiple stakes and it cannot be used on conjunction with any other offer.
2.4. Freebet will be considered void if the bet will be cancelled or had its odds equated to 1.
2.5. Qualifying bets must be placed on a selection with the odds not higher than 31, unless stated otherwise. The odds given in the market must be accepted.
2.6. Freebet have an expiry date. If the validity time expires without Freebet being used, it will become invalid.
2.7. Freebet offers are limited to one per person, family, IP address, household address, email address, same payment account number and shared computer.
2.8. Freebet can be used on Singles and it is denied for Combination bets.
3. Cash-out
3.1. General Cash-Out Rules:
3.1.1. The cash-out shall mean the customer’s action where he/she accepts the Operator’s offer: (a) to withdraw a part of the winning or (b) withdraw a part of the stake amount.
3.2.2. The Operator shall be entitled to offer to customers to cash out the stake amount. The particular betting events and bets subject to cash-out shall be determined at the Operator’s discretion in each particular case and marked with special cash-out visual means on the website.
3.2.3. Each cash-out offer placed by the Operator shall state the particular part of the winning or part of the stake amount that may be cashed out by the customer. The terms and conditions of the cash-out offer made by the Operator shall vary depending on the course of the betting event, information on the start of the betting event or another factor. Should the customer accept the particular cash-out offer of the Operator, the offer shall be forthwith fulfilled without any changes.
3.2.4. The Operator shall be entitled to put forward partial cash-out offers to the customers. The partial cash-out shall mean a cash-out of the stake amount where only a part of the stake amount chosen by the customer is used for cash-out. The part of the stake amount not chosen by the customer shall be subject to the terms and conditions under which the bet was placed and the partially cashed out amount shall be subject to the provisions of Paragraph 5.2.5. or Paragraph 5.2.6. hereof.
3.2.5. If the customer accepts the Operator’s cash-out offer by withdrawing a part of the winning and the Operator approves such action of the customer, the part of the winning with which the customer agreed by accepting the particular offer of the Operator shall be immediately transferred to the customer account. In this case the customer shall lose the possibility to win the remaining amount of possible winnings under the bet. In this case, a part disbursed to the customer shall at all times be higher than the stake amount of equivalent amount.
3.2.6. If the customer accepts the Operator’s offer to cash out the stake amount by withdrawing a part of the stake amount and the Operator approves such action of the Customer, such part of the stake amount to which the Customer agrees by accepting the particular offer of the Operator shall be immediately transferred to the Customer’s account. In this case, the Customer shall lose the possibility to win the amount that may be won during the particular bet and lose a part of the stake amount. In this case, the part disbursed to the Customer shall at all times be lower than the stake amount.
3.2.7. The bet cash-out offers shall be deemed to constitute a part of the remote betting offers of the Operator and shall not be binding upon the Customers.
3.2.8. A bet cash-out offer shall be deemed to be chosen (accepted) where the Customer clicks on the active reference “Cash-out” near the particular placed bet and confirm that the terms and conditions of the particular offer of the Operator (withdrawn part of the winning, withdrawn stake amount) are acceptable to the Customer.
3.2.9. The Customer shall not be obliged to carry out any other additional actions, except for the actions referred to in Paragraph 5.2.8. hereof.
3.2.10. If the Operator places a bet cash-out offer, it shall be entitled to refuse to confirm the Customer’s choice to take up the proposal.
3.2.11. The Operator shall be entitled to cancel a bet cash-out if (a) the bet cash-out is carried out after the betting event; (b) when putting forward a bet cash-out amount or confirming it the Operator makes a material mistake; (c) the Customer seeks to take advantage of the bet cash-out offers in a bad faith manner.
3.2.12. In the event of taking up a bet cash-out offer, the original odds on the basis of which the bet was placed and the terms and conditions of the bet cash-out offer under which the stake amount was cashed out shall be displayed in the Customer’s betting history. The betting history shall also show the amount transferred by the Operator to the Customer’s account.
The examples of bet cash-outs could be as follows:
The Customer has placed a bet in the match Real Madrid – Barcelona and has chosen the victory of Real Madrid:
After 20 minutes of the match Real Madrid was 5 scores ahead and the Customer has received an offer to withdraw a part of possible winning.
After 20 minutes of the match Real Madrid was defeated by 5 scores and the Customer has received an offer to withdraw a part of the stake amount.
As a rule, a bet cash-out offer withdrawing a part of the winning shall be placed to the Customer when the course of betting is favourable to the Customer, but the final result is not clear yet.
As a rule, a bet cash-out offer withdrawing a part of the stake amount shall be placed to the Customer when the course of the betting is favourable to the Operator, but the final result is not clear yet.
4. Privacy Policy
4.1. You hereby acknowledge and consent to Operator processing of your personal data for the purposes of allowing you to access and use the App and to provide ancillary services to you.
4.2. Operator shall process your personal data in accordance with the laws. Moreover, Operator will protect your personal information and respect your privacy in accordance with best business practices and applicable laws.
4.3. Operator will only use your personal data to allow you to use the services provided on the App.
4.4. Operator shall also process your personal data for the purposes of carrying out verification procedures in relation to your use of the services provided on the App.
4.5. Your personal data will not be disclosed to third parties, unless such disclosure is necessary for processing of your requests, such as effecting transactions on your account, unless it is required by law or regulations. As Operator’s business partners or suppliers or service providers may be responsible for certain parts of the overall functioning or operation of the App, personal data may be disclosed to them. You hereby consent to all such disclosures.
4.6. You have the right to access personal data held by Operator about you.
4.7. You hereby consent that Operator may hold and store your personal data (including transaction data) even after your Operator account is closed or terminated.
4.8. You shall promptly inform Operator, by amending your profile or otherwise, of any changes to information provided by you at the time of registration and opening of your Operator account.
4.9. In order to provide you with an efficient service, Operator and/or its service providers may be required to transfer your personal data from one country to another on worldwide basis. You hereby consent to your personal data being so transferred.
4.10. Notwithstanding the above, Operator may publish details about specific winnings of individual players on the App. Such publications will include the username or the relevant player and the amount won, and you hereby agree and approve of such publications on the App.
4.12. In order to make your visit to the Websites more user-friendly, to keep track of visits to the Websites and to improve the service, Operator collects a small piece of information sent from your browser, called a cookie. You can, if you wish, turn off the collection of cookies (please refer to your browser instructions as to how to do this). Operator notes, however, that turning off cookies may restrict your use of the Website.
4.13. You consent to Operator informing you from time to time about changes on the Website, new services and promotions. If you do not wish to receive direct marketing material, you may opt out of such service. You can opt in again into receiving promotional material by emailing support department.
4.14. The Operator shall be entitled to restrict access to Website for the persons who breach the provisions of the T&Cs or play in a bad faith manner. The Operator shall also be entitled to limit the maximum stake amount for such Customers without any further notice.
4.15. The Operator shall be entitled to exclude the persons whose behaviour raises reasonable suspicion that their actions could cause damage to the Operator from accessing the Website.
4.16. The Operator may report the persons suspected of fraud or other unlawful actions to pre-trial investigation institutions and/or other competent authorities.
5. Final Provisions
5.1. Operator is the owner or authorized user or licensee of all the intellectual property rights in the App and its content including, without limitation, any copyright, patent, registered design, trademarks, service marks, source codes, specifications, templates, graphics, logos, or any rights in respect of content, databases, formats, interfaces, programming, the offering of services to other customers, software or any application for any of the foregoing and any modification, improvements, developments and enhancements thereof. Except as otherwise expressly provided in these Rules, Operator does not grant any express or implied right to the customer in any intellectual property rights or confidential information held on Operator’s servers.
5.2. Operator reserves the right to amend these Rules at any time. Any such amendment will be binding and effective immediately on posting of such changes on the Website, however, any substantial amendment to these Rules shall be notified in advance by Operator to the customer before coming into effect.
5.3. If any provision of these Rules is held to be invalid, void or unenforceable by reason of any law, rule, administrative order or judicial decision, that determination shall not affect the validity of the remaining provisions of the Rules.
5.4. Notices and other communications delivered or mailed to the postal address or to the electronic mail address provided by the customer shall, until Operator has received notice in writing of any different address, be deemed to have been personally delivered once sent whether actually received or not.